FAQs

Have questions about our products or services? Find answers in our FAQ section, where we provide information on everything from candle care to order inquiries, ensuring you get the most from your Candaroma experience.

Trim the wick to 1/4" before lighting your candle to ensure a clean, even burn. Burn your candle for no more than 4 hours at a time to prevent overheating.

Keep your candle away from children, pets, hot surfaces, windows, and fans. Never move your candle while it's burning or the wax is still hot, and never leave a burning candle unattended.

On the first burn, allow the wax to melt all the way to the sides of the jar. This will prevent tunneling, which can limit the life of your candle.

Our soy candles are handmade in small batches, ensuring each candle is unique. Minor variations are normal and a testament to their handcrafted nature.

Yes, we do. If you're interested in placing a wholesale order, please contact us at [email protected]. Our typical turnaround time for bulk orders is 3-5 days, depending on the order size.

A candle's fragrance consists of three layers: top notes are the initial impression, middle notes define the main body, and base notes provide the lasting scent.

Never add water to wax melts. Use them in well-ventilated spaces and keep them away from flammable items. Do not melt on stovetops or non-approved appliances, and stop use if the wax level drops below 1/2 inch.

Remove all packaging before use. Only use with tea-light warmers or UL-listed electric warmers approved for wax melts. Always follow your warmer's instructions and never leave the melter unattended. Keep out of reach of children and pets to prevent fire or injury.

Get in Touch With Us

Have questions or need assistance? Our team is here to help. Reach out to us for product inquiries, order support, or just to share your love for our candles. We’re always happy to hear from you!